![]() If the LDAP information is not populated, the Plantronics Hub application will attempt to auto-discover your LDAP server. This information is passed to, and used by, the Plantronics Hub application for the purpose of user group identification. Plantronics Manager/Plantronics Manager Pro does not directly connect to your LDAP or Active Directory servers. This process allows Windows users without administrative permissions to upgrade Plantronics Hub.ĭoes Plantronics Manager/Plantronics Manager Pro need to connect to my LDAP server? PlantronicsUpdate.exe is also a process that runs at start up. PLTHub.exe is the Plantronics Hub process that runs at start up providing all of the functionality expected from Plantronics Hub. What services/processes run at start up on the Windows operating system? Using the clients available from within your tenant will ensure the correct tenant connectivity. How does Plantronics Hub know which tenant to connect to?Įnsure you install the version of Plantronics Hub that is provided from within your tenant. All connection information is housed in this area. How can I easily tell if Plantronics Hub has successfully connected to a tenant?įrom the Plantronics Hub client select Help > Support and expand the troubleshooting details section. Close Plantronics Hub, locate and delete the file called nfig found in C:\Users\\AppData\Local\Plantronics or %appdata%. If a connection to a tenant had happened previously then this file would exist and Plantronics Hub could get confused. Once the Plantronics Hub software connects to a tenant, a user specific configuration file is created. If the TenantID has a value of System, then Plantronics Hub is attempting to connect to our Consumer tenant, not your enterprise tenant. All connection information can be found in this location. From the Plantronics Hub client, select Help > Support and expand the Troubleshooting Details section. Ensure Plantronics Hub is connecting to the correct tenant.Got to Plantronics Hub > Help > Support > Network Assessment and run a test. Ensure that Plantronics Hub has been downloaded and deployed.The main consideration therefore, is the distance the Mini is placed from your Wi-Fi router. Note: Mini cameras do not rely upon Sync Modules to function. Weak signal to your Sync Module can result in missed or delayed actions when attempting to view your cameras, and poor Wi-Fi will result in failed motion clips and rapid battery drain. Obstacles and distance are the biggest contributors to poor signals. Wi-Fi (2.4 GHz) - is the signal that the cameras share with your wireless router LFR - a.k.a "Low Frequency Radio", is the signal that cameras share with the Sync Module Its important to note that the cameras utilize two types of signals for communication: Anything less can exhibit intermittent issues with the performance of your system. In some instances, you may need re-locate your camera.Īs stated, it is critical for the system to have 3 bars of signal strength. We recommend positioning your Sync Module in a central location, where it can receive equally good signals from your Wi-Fi router and your cameras. Click here to learn more about trouble shooting connectivity issues. Some examples of a poor location are behind a television, inside a basement or attic or on top of your wireless router. Putting your Sync Module behind dense building materials such as brick, stone, concrete, steel, and aluminum can interfere with signal strength. Obstacles and distance reduce signal strength. For optimal performance, your camera must show three bars of signal strength from your Sync Module in addition to the three bars of signal strength to Wi-Fi. Cameras receive information from the Sync Module, then send images and notifications through your local Wi-Fi. The Sync Module receives information from the Blink servers through your local Wi-Fi, and sends commands to system devices with a Low Frequency Radio (LFR). To avoid performance issues, it is critical for the Sync Module and each camera to show 3 bars of connectivity. The Blink system relies on having good signal strengths for optimal performance of Live View feeds, uploading motion clips, and sending alerts.
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